As a product manager I have published a blog post about our journey to giving support to Emerson global.
What we did so far; Emerson interacted “206” times with our support team. WLSDM generated thousand of alarms, Emerson solved hundreds of cases. Emerson requested a lot of enhancements and WLSDM delivered more than that they’ve requested… As a result we like to work together to leverage Emerson’s operational excellence on the lead of Soumya’s ( Soumya Prakash Mishra ) and Tilak’s ( Tilak Mamidi ) management.
