Asa product manager I have published a blog post about our journey to giving support to Emerson global.
What we did so far; Emerson interacted “206” times with our support team. WLSDM generated thousand of alarms, Emerson solved hundreds of cases. Emerson requested a lot of enhancements and WLSDM delivered more than that they’ve requested..
Read the complete use case and lessons learnt here: http://blog.wlsdm.com/wlsdm-performance-at-emerson-electric-co/
